What We Offer
Our wide range of services extends to all things live-in and home care related. In addition to those listed below, get in touch with any of our offices who can offer advice or pop-by to come and see you.
|Personal care||Domestic/housework||Specialist areas|
Constance Care’s services can be accessed in several ways:
- Your needs have been assessed by the Local Authority or Health and you’re referred to us
- You have Self-Directed Support Funding and wish to purchase support
- You wish to make a private arrangement with ourselves directly.
If you are unsure as to which office to contact please phone us at the East Ayrshire office as noted below.
Talk to us we are always happy to hear from people or write to us at one of our offices.
|East Ayrshire service||Tel: 01563 540999|
|South Ayrshire service||Tel: 01292 880885|
|East Renfrewshire||Tel: 0141 6117171|
|South Lanarkshire||Tel: 01698 823052|
|Renfrewshire||Tel: 0141 212 8870|
|Stirling||Tel: 01786 433 820|
The Way Forward
We will work alongside you to develop your Personal Plan. This allows you to have the ‘care’ you want and for our staff to know what support you do or do not wish to receive. Your plan will have ‘outcomes’ which are a Government target that you don’t only receive support but you’re clearly aware of the assistance you’re due to receive. You may feel vulnerable and not as able to do things for yourself, or just wish extra support to make life easier.
Personalisation – The focus is about people having money allocated to their care and how they then spend it to suit their individual needs. If it is to achieve its core aims then those accessing their individual budget will need advice and support, thus encouraging people the freedom to choose their own care and supporting how they manage the budget.
As a care provider, we continually look at innovation and continuous development. As a part of that, we offer:
- You control the monies for yourself
- You choose how to spend it
- You choose who you get support from
- You get help to do things you want to do, or still do
- You can ask the following people for information & advice:
- Care manager/social worker
- Support worker
- Home care agencies
- Someone who already had a personalised budget
- Advocacy groups
- Age UK website
- People who work for ‘In Control’
We are keen to assist you wherever we can and you can also log onto www.selfdirectedsupportscotland.org.uk and seek independent information and guidance.
Re-ablement – this term includes enablement, rehabilitation and intermediate care. It is about assisting people with learning or re-learning the skills necessary for daily living. Most local authorities have opted to utilise their own staff at the initial stages, which is approximately six weeks of intensive input. This invariably is supported by occupational therapists and ensuring people become as independent as possible at the end of this period.
However, we need to look at how we support people after those first six weeks, continuing with the support which enables people to manage as much for themselves. The use of technology and equipment is helpful in sustaining people at home.
Technology – telecare and telehealthcare as you may have heard it called. This is about continuous, automatic and remote monitoring of real time emergencies, supporting lifestyle changes which happen over time in order to manage the risks associated with independent living. It should be discreet and manage risks both in terms of the person’s health and home environment.
Home environment i.e. smoke, gas, flood, heat detection which then can raise an alarm that triggers external people to respond and support the person.
Health i.e. remotely monitoring a person’s vital signs through the use of easy equipment that healthcare professionals can customise externally from the house, enabling people to manage their own condition, improve their quality of life and preventing avoidable hospital admissions.
Policy and Procedures
Quality and Compliance
Constance Care aims to provide a high-quality service and believes that each customer is an individual to be treated with respect and courtesy at all times.
Our quality assurance processes consists of many strands, from a one-to-one phone calls, face-to-face meetings and monitoring visits, to audits and questionnaires, to ensure that you and your family are happy with the level of service being provided. We actively listen to your views and suggestions, welcoming any thoughts that will ensure you’re happy and relaxed with your care.
We ensure potential employees are formally interviewed and have people who receive a home care service on our interview panel. We actively encourage you to interview for your own staff. You need to feel safe and secure with the staff in your home and that the home carer enhances your life.
If the care assistant is suitable, they undergo a variety of robust checks including formal Enhanced Disclosure reference checks. This is followed by a week’s induction comprising of formal class-based learning, to practical hands-on, and then shadowing an established home carer. Our senior carers also support new carers and, in particular, do regular monitoring and reviews of any new employees.
“We are delighted to say that we received a 6 for Statement 1 on the Quality of Care and Support theme that was inspected by the Care Inspectorate. It is very difficult to gain a 6 and very few Companies do so.”
Constance Care is registered for Support Services [Care at Home] and Housing Support services with the Care Inspectorate.
We also work to ISO standards (See ISO report) which is an external quality check and are accredited at ISO 9001:2008. In five years we have never had any ‘major or minor’ amendments, which is an excellent standard for a company.
Constance Care is registered with the Information Commissioners Office as required by the Data Protection Act 1998.
Our belief is that you are at the heart of our service. Our Quality Team is headed up by a respected colleague with many years experience in Care in the Community. The monitoring and auditing of our service is crucial to ensure customer satisfaction.
Our staff underake a robust induction programme lasting over a week, comprising of both theory and direct practice. There are monthly development training programmes for all staff and we look to ensure our management staff also receive a programme of continuous improvement.
Monitoring and Review Policy
Constance Care recognises its responsibility for ensuring that at all times we need to meet your requirements as part of the Personal Care Plan/Contract and our contracting obligations to the local Council’s. We also recognise our desire to comply and achieve the highest standard of care possible within the National Care Standards.
In order to achieve the objectives of this policy, Constance Care will encourage positive approach to monitoring and evaluation throughout the organisation and application of this policy including effective monitoring and review arrangements.
We will make you an assurance:
We will monitor the service on a regular basis and will try to do this in a sensitive manner and clearly with your permission. We would write to you to advise you of our intention to visit and afford you the opportunity to have someone with you, if you wished. This visit is not formal nor meant to be intrusive we just wish to ensure we are doing everything we can to ensure you are enjoying your service and to listen to any comments you may have….to take the time to listen and learn from the visit. Whilst we employ staff to solely monitor our service, we would encourage all staff to ensure you are satisfied with the service you are receiving. We realise some people are very private and do not wish the intrusion in their home of ‘another person’. We will record your views and will look to find ways to ensure you are satisfied with the service.
We also monitor our staff at times unknown to them. This is to help ensure they are delivering the service we expect, and at the time expected. It is another way of us ensuring we are providing a quality service.
We perform annual customer satisfaction surveys where we look to seek ways of improving and questioning our service. These look to ensure we are meeting your needs and expectations.
At the heart of what we do is to deliver an individualised service with positive outcomes for you. We look to measure these outcomes in a variety of unobtrusive ways, but always with your knowledge and agreement.